Everything you need to know about ordering, delivery, and shopping with Mondital. Can’t find the answer you’re looking for? Call us on 020 8556 1221 or WhatsApp us — we’re happy to help.
Ordering & Lead Times
How do I place an order?
You can order by calling us on 020 8556 1221 (Mon–Sat, 10am–6pm), sending a WhatsApp message, or visiting our London showroom. We’ll guide you through fabric, finish, and configuration options, confirm pricing, and arrange everything from there.
How long does Italian furniture take to deliver?
Most collections are handmade to order in Italy with a typical lead time of 6–8 weeks from order confirmation. Some specialist collections may take slightly longer — we’ll always give you a clear lead time before you commit.
Can I order individual pieces, or do I have to buy a full set?
Individual pieces can always be ordered separately. There’s no requirement to buy a full bedroom set or dining suite — just tell us what you need and we’ll quote accordingly.
Do you offer a price match?
Yes — if you find the same piece at a lower price from another authorised UK retailer, we’ll do our best to match it. Just get in touch with the details.
Can I customise my furniture?
Many of our collections offer a choice of fabrics, leathers, finishes, and configurations. Sofa collections in particular often have a wide range of upholstery options. Visit our showroom to view samples in person, or ask us to send swatches by post.
Delivery
Do you offer free delivery?
Yes — we offer free white-glove delivery and installation across London and surrounding areas. This includes full assembly and removal of all packaging, so your furniture is ready to use when we leave.
What areas do you deliver to?
We deliver throughout London and the surrounding Home Counties as standard. We also ship internationally — please see our Ordering & Delivery page for full details, or call us to discuss your location.
What is white-glove delivery?
White-glove delivery means we don’t just leave your furniture on the doorstep. Our team brings everything into your home, assembles it in the room of your choice, and takes away all packaging. No skips, no flat-pack headaches.
Can you deliver to a specific room or floor?
Yes — just let us know in advance if there are access considerations such as narrow staircases, lifts, or parking restrictions, and we’ll plan accordingly.
Will I be given a delivery date in advance?
Yes. Once your order arrives from Italy, we’ll contact you to arrange a convenient delivery date and time window.
Our Products
Is all your furniture made in Italy?
Most of our collections are made in Italy by established manufacturers. We also work with carefully selected global brand partners, all chosen for exceptional quality and craftsmanship.
Are the products solid wood or MDF?
It varies by collection. Many classic pieces use solid wood or solid wood frames with veneered panels. Contemporary collections often combine engineered wood with lacquered or textured finishes. We can tell you exactly what any specific piece is made from — just ask.
Can I see fabric and finish samples before ordering?
Absolutely. Our London showroom holds an extensive range of fabric, leather, and finish samples for most collections. If you can’t visit in person, we can arrange for samples to be sent to you by post.
Do you stock everything on your website?
Most collections are made to order rather than held in stock — this is standard for Italian furniture. A selection of pieces may be available from showroom display stock for faster delivery. Call us to check current availability.
Showroom
Where is your showroom?
Our London showroom is located at 769–771 High Road, Leyton, London E10 5AB. You can also find us on Google Maps by searching “Mondital London”.
What are your opening hours?
We’re open Monday to Saturday, 10am–6pm. We recommend calling ahead if you’re making a special trip, so we can ensure the right team member is available to assist you.
Can I see the collections in the showroom before ordering?
Yes — we have a curated selection of collections on display. Not every item on our website is on the showroom floor at any given time, so it’s worth calling ahead to check whether a specific piece is currently on display.
Pricing & Payment
Do your prices include VAT?
All prices quoted are inclusive of VAT unless otherwise stated.
What payment methods do you accept?
We accept bank transfer and most major debit and credit cards. A deposit is typically required to confirm an order, with the balance due prior to delivery. We’ll confirm the exact terms when you place your order.
Do you offer finance?
Please call us on 020 8556 1221 to discuss payment options — we’ll do our best to accommodate your needs.
After-Sales
What warranty do your products carry?
All furniture comes with a manufacturer’s warranty covering defects in materials and workmanship. The specific terms vary by brand and product — ask us for details on any particular collection.
What if something arrives damaged?
In the unlikely event of damage, contact us as soon as possible with photos and we’ll arrange a replacement or repair at no cost to you. Our white-glove delivery team inspect each piece before installation, so issues are caught early.
Do you offer an aftercare service?
Yes — we’re here after the sale as well as before it. If you have questions about caring for your furniture, need a spare part, or want to add a piece to an existing collection, just get in touch.
